Privacy Policy
Effective Date: July 14, 2025
Last Updated: July 14, 2025
City Park Veterinary Services (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding any personal information provided through our website, cityparkvet.com. This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable Canadian privacy laws.
1. Information We Collect
We collect the following personal information through our contact form:
Name
Email address
Phone number
Message content (which may include pet-related information if voluntarily shared)
We also use a website analytics tool called SiteBehaviour to monitor session activity. SiteBehaviour collects anonymized data and does not track, record, or store any personally identifiable information (PII), including form fields.
2. How We Use Your Information
Information submitted via the contact form is used to:
Respond to inquiries and requests
Monitor and improve the performance and usability of our website
We do not currently use personal information for marketing or promotional purposes.
3. Third-Party Services
Appointment bookings are managed through EzyVet, an external scheduling platform. Personal and pet health data entered into EzyVet is governed by their privacy practices. We encourage you to review their terms when booking appointments.
4. Data Storage & Security
Form submissions are securely stored using Framer’s cloud infrastructure. While no system is perfectly secure, we take reasonable steps to protect your data from unauthorized access, disclosure, or misuse.
5. Cookies & Analytics
SiteBehaviour may use cookies or similar technologies to collect anonymized analytics data about how users interact with our site. This data cannot be used to identify individuals and is used only for internal improvement purposes. You may disable cookies through your browser settings.
6. Accessing or Deleting Your Information
If you would like to access, correct, or request deletion of any personally submitted data (e.g. contact form entries), please contact us at:
Please note that anonymized data collected through SiteBehaviour cannot be traced to individual users and is therefore not subject to deletion requests.